Terms & Conditions / Delivery Information

All orders a subject to a postage and packing charge of £3.95 for standard Royal Mail delivery to UK mainland only, except for purchases of £50.00 or more, which are despatched free of charge to UK mainland addresses.   If you require especially speedy despatch, please e mail or telephone us for available options.

For overseas and UK addresses outside the mainland, please telephone or email us for a quote for sending your order.

Kindly note that in the interest of the environment, we aim to reuse packaging materials wherever possible.

We aim to despatch items that are in stock within a working day of receipt of order.   For out of stock items, please contact us with you requirements and we will give you an anticipated despatch date.

 

Returns:

If you are not entirely satisfield with your product, for any reason, we will be happy to exchange or refund the value of the product purchased, provided that it is returned in its original complete packaging, unused,  within 7 days, with the exception of bespoke made to order items.   Unfortunately, we are unable to refund the cost of postage and until the returned item is received by us the product remains the purchaser's responsibility.  We recommend that you obtain a proof of postage (free of charge) from the Post Office.  Return postage will, however, be refunded should the goods be found to be faulty.

 

You may choose the 'click and colllect' option and collect your order in person, subject to a convenient time available in our schedule, and save the P & P charge.  If you would like to take this option, please telephone or e mail us to arrange a mutually convenient time for collection.

 

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Retro Heart and Home's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. 

Here is the small print, so essential in today's world:

The term ‘Retro Heart and Home’ or ‘us’ or ‘we or 'I'’ refers to the owner of the website whose registered office is 305 Lichfield Road Sutton Coldfield B74 4BZ 

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

· The content of the pages of this website is for your general information and use only. It is subject to change without notice.

· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

· From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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